Return, Refund and Warranty

Return Policy

 IHW ESHOP will not accept any returned goods, if the product & packaging has been modified and damaged.

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please send it right away with our delivery man. In case not performing the immediate method you will get a 7 days easy return policy by informing us via our helpline.

7 Day Return Policy

Customers have to pay product return charge for 7 days return policy.

In case of a wrong or damaged product will exchange the product free of charge.

In case of claiming the free exchange policy, customers need to check the product when delivery happens and claim it right away.

Valid Reasons To Return An Item

• Delivered Product is damaged (physically destroyed or broken) / defective (not working on arrival)

• Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

• Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / you do not like the product after opening the package) – eligible for selected products only. Customers cannot refund the delivery cost.

Refund Policy

The shipping fee will not be refunded along with the amount paid for your returned product.

Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days)

Please NOTE your refund request might be cancelled/ disqualified for the following reason:

• Customer phone was unreachable

• The delivery was rescheduled by the customer

Warranty Policy

*How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product page, right under product price with a short description or in the product description section.

*Service Warranty will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repair under this warranty policy, customers will have to pay for that part.

*Expressed and Implied Warranty

For expressed warranty customers will find all the terms and conditions written in the product warranty section. Product merchantability and fitness for a particular product will automatically apply as an implied warranty.


IHWESHOP reserves the right to modify these Return & Refund policies. Such modifications shall be effective immediately upon posting on You are responsible for the reviewing of such modifications. Your continued access or use of shall be deemed your acceptance of the modified Return & Refund policies.

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